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Law/ Regulation

How may consumers recover from business entities for damaged associated with consumer products or services?

According to Article 7, Paragraph 1 of the Consumer Protection Act, business entities shall make certain that the consumer products or services they provide will not endanger the safety or health of the consuming public. Consumers may bring civil actions against business entities for damages associated with consumer products or services if business entities have violated the provision stated above.
(1) Objects and methods of recovery: Consumers may bring civil actions simultaneously or consecutively against one or more or all of the following business entities for all damages or partial damages associated with consumer products or services:
(i) Business entities engage in designing, producing, and manufacturing consumer products or providing consumer services.
(ii) Business entities engage in distributing consumer products or services.
(iii) Business entities engage in importing consumer products or services.
(iv) Media entities engage in advertising.
(2) Punitive damages: When consumers are injured by the consumer products or services provided by business entities, they may bring legal actions against business entities for punitive damages.
(i) Intentional: If consumers’ injuries are caused by business entities’ intentional acts, consumers may claim triple amount of actual damages as punitive damages.
(ii) Negligent: If consumers’ injuries are caused by business entities’ negligent acts, consumers may claim the same amount of actual damages as punitive damages.

  • Hit: 3740
  • Updated: 2009-7-12 15:14
  • Reviewed: 2009-7-12 15:14

  • Source: Law and Regulation Commission of Taipei City Government